Hardship Portfolio Management

Specialist techniques are required to manage hardship portfolios. There is a need to isolate talk off ensuring no legal threat or creating room for complaints. Listening and understanding of financial situations is the key to offering solutions to debtors in hardship.

By representing our clients in dealings with customers facing temporary financial hardship, our experienced team of account managers can ensure management of hardship cases in a fully compliant manner.

Our Collection Manager ensures accounts are handled individually by staff with utmost care to avoid any compliance breach. Each account manager has their own individual portfolios to manage which allows understanding the financial situations of customers and follow ups.

IMS provides all key relevant training in areas such as privacy and insolvency to comply with all legislative requirements.