Quality and Audit Control
IMS is accredited member of the American Collectors Association - Professional Practices Management System (PPMS) requiring annual re-certification of 18 elements annually.
To be certified to ACA's PPMS, agencies need to demonstrate they have implemented ACA's PPMS. Certification requires the agency to have an independent CPA come to their office and attest to the required information and send it to an independent third-party auditor (who ACA will hire) for review. If the information meets the requirements, certification will be granted.
- Management responsibility
- Management system
- Review of client issues
- Document & data control
- Purchasing: managing the purchasing process
- Control of client & customer supplied data
- Data identification & traceability
- Process control
- Inspection & testing
- Inspection & test status
- Identification of nonconformity
- Corrective action, preventive action & continuous improvement
- Handling, storage, preservation & delivery
- Management of records and data
- Internal management audits
- Training
- Process & client satisfaction measurements
- Information management systems & technical infrastructure administration