iMS has appointed Sheik Basha as CEO of the company to drive business forward. His task is to review our organisation structure for effectiveness.

Major focus is on process improvement, enhancement of roles and responsibilities of Management, Team Leaders, Training and Compliance for increased protection of clients' brands. We are also enhancing reporting on results and achievements by increasing rewards and recognition programs..

Ongoing scrutiny of processes allow us to strive for process perfection and effective utilisation of resources review. Importantly we complete trend analysis and identify root causes of any shortcomings identified.

Upon completion of analysis, our Management team reviews and identifies required new action plans, updates work instructions and distributes new procedures to the team leaders for implementation. Ongoing review and feedback sessions are completed to ensure effective implementation. Any new or change to existing process implementation is strictly controlled so that the database is properly managed.

Dedicated Compliance Manager and Training Officers are appointed to ensure continuous review and monitoring of accounts.

This process is undertaken to identify any deviations from clients' operational requirements. Feedback is shared with staff for continuous improvement. Ongoing compliance training sessions are completed regularly to ensure staff knowledge and compliance with Regulators and our Quality Standard Audit requirements. The team also facilitates any external audits and improvements recommended are implemented as agreed by the clients. All correspondence and contact with customers is shared with clients in a timely manner.       

Our team is proud of collecting funds for the needy at all times. Competitions are run for best baking, dressed and funds are raised through these events.

Whilst our team enjoys month end celebrations, they are very conscious of donations to the nominated charities and staff have regular meetings to seek inventive ways to increase funds raised. Again this is all teamwork and there is a dedicated team to ensure this has high importance within the organisation.