Insolvency Management Services Pty Ltd
IMS is a B2B organisation which originated from National Credit Risk Management (NCRM), a leading voice in the field of insolvency and hardship credit management for financial institutions.
Over past 10 years IMS has attained expertise in managing speciality portfolios. Our clients enjoy the professionalism and integrity of IMS's operations that always respects the dignity of their clients and protects brand image.
IMS focuses on professionalism plus "soft" collection and provides expertise in collecting on two specialist credit portfolios being insolvency and hardship.
Master CAPI Licence Number: 409504917
Insolvency
We provide dedicated Portfolio Management for Insolvency to major financial institutions by liaising and managing on their behalf with Administrators and Trustees.
Management of insolvent matters for our clients can benefit them by allowing internal resources to return to core business and increase their profitability. IMS has a team of dedicated professionals who work passionately and deliver results without any compromise to quality.
Hardship
IMS's core approach to optimizing collections in this portfolio is through one on one contact with the customers. Understanding a customer's financial circumstances and determining willingness and ability to pay ensures an optimum outcome.
Our collectors are fully trained and we capture 100% of call recording unless otherwise requested by our callers. This is to ensure there is no room for disputes and allows us to fully review the case should there be any complaints.
Other related services provided to assist managing of speciality portfolios include skip tracing, dispute resolution, bilingual collection staff and ongoing specialist training.
IMS's current client base includes some of the largest and most respected global financial institutions. We ensure they benefit from our expertise.